Return and Refund Policy

Refund policy

• All eligible returns must have a receipt of purchase.
• After receiving the bike/item, you have 14 days to notify us regarding a refund or exchange. We do not accept returns or exchanges after 14 days of receiving the bike/item.
• The customer will be responsible for securely packing the bike/item.
• If needed, we will send you a shipping label and schedule a pick-up for returns or exchanges.
• The bike must be in the original box, and securely packed.
• The bike must be in the same condition you received it, without any damage.
• Damaged bikes will not be accepted, and the customer will be responsible for any damages incurred during shipping due to improper packing.
• Once we receive and inspect the bike, we will send an email notifying you that we received the items and will proceed with processing the refund or exchange.
• Pre-orders can be canceled and fully refunded at any point before receiving the order, and up to 14 days after receiving the item according to our return policy.
• Used bikes/items are not eligible for returns or exchanges.
• It is within ParadiseEv's discretion to accept or deny the return or exchange of items.
• Refunds can take up to 14 days to process once a returned bike is received and approved for a refund.
• ParadiseEv is keeping the right to charge returns a 25% restocking fee.
• All claims for damages should be made to our Customer Service Department at info@paradiseev.com immediately upon receipt of damaged foods. ParadiseEv reserves the right to deny claims that are made after 7 days from the purchase date, as well as to any products that have been altered, modified or otherwise tampered with.